Sign Up - When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, debit card info, or password, and place a hold on your Share.
Payment - We bill your debit card upon checkout and send a receipt by email. If you elect the payment by check option, you agree to mail a check for the amount in your cart on the next business day. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely. Please note and trust the Date of First Delivery in your confirmation email.
Ordering & Changes - Any orders, including add-on items from our online market or changes to your share or pick-up location must be made by Sunday midnight for that Wednesday's delivery.
Picking Up Your Order - Please remember to pick up your order or have a friend or family member do so. Take the box with your name on it. Any questions on pickup day? Contact us.
Missing Your Pick Up – If you miss your pickup during the allotted window, we cannot guarantee the availability or quality of any of the contents of your Share. Check your site information for specifics, but in most cases, Shares left at the end of the pickup window will be donated. We cannot offer refunds for missed pickups.
Vacation and Suspension Holds - You may put your Share delivery on hold by logging into your account. Please do this before Monday noon for the coming week. Putting your box on hold simply extends your subscription one additional delivery per hold.
Changing Your Pick Up Location - If you want to change your pick up location, please do so by Sunday midnight for the next delivery. If you switch and then want to switch back, you’ll need to log into your account again to do so.
Cancellations - You may cancel your subscription at any time by giving us 3 days notice before your next pick up day by email at email@example.com. Please be sure you get a confirmation email back confirming your cancellation.
Returning and Recycling Your Box – We do reuse clean boxes by inserting new liners. Please be mindful of this and attempt to keep your box clean and return it the following week. This helps us conserve resources.
Communications - By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.
Our Guarantee – Say Hay Farms guarantees our produce for quality and freshness. If for any reason you are not happy, please email us at firstname.lastname@example.org. We will issue a refund or credit for any product or order that does not meet our standards.
Thank You! – We take great pride in growing your produce and hand-crafting your Member Shares. We are happy to grow food for you in an ecologically sustainable manner and appreciate your support as part of our small, organic farm community.